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After Sales & Service

ifw – the ONE-STOP-SHOP for your injection moulds!

INSPECTION – MAINTENANCE – REPAIRS – CONVERSION WORK – SPARE PARTS MANAGEMENT – RESOLUTION OF PRODUCTION DISRUPTION – PROCESS OPTIMISATION – EDUCATION AND TRAINING – Organisation of INJECTION MOULDING CONTRACT MANUFACTURING

In order to assure our customers smooth production over the long term, we consider it absolutely essential to provide comprehensive after-sales service. This service is not restricted to ifw moulds. Injection moulds from renowned third-party manufacturers can also be repaired, modified, or completely overhauled.

  • When new ifw moulds are delivered, they are accompanied with comprehensive documentation as well as an operation and maintenance manual.
    Customers can easily reorder spare parts based on the assembly drawing. These parts are manufactured at ifw and adapted on site by ifw service engineers. Larger moulds are returned to ifw for repairs.
  • ifw standard parts (in stock) – short delivery times!
  • moulds are inspected, serviced, and cleaned as necessary. On request, the technical condition can be assessed after a longer production run and the mould prepared for the next production interval.
  • Repairs are carried out using state-of-the-art technical methods and machines. We conduct mould part measurements, reverse engineering into CAD, machining operations through to sampling, and technical process optimisation.

  • Enhancements and mould optimisations with mechanical changes can be performed at any time. Engraving changes, additional or changed texture inserts, and the insertion of such items as shot counters and date markers can also be carried out.
  • Resolution of production disruption is discussed and clarified with our ifw service engineers over the phone. If necessary, we dispatch engineers to our customers anywhere in the world.
  • Worldwide engineer deployment also for process optimisation.
  • Education and training, both at ifw and on customer premises.
  • Organisation of injection moulding contract work for 0-series, small series through to transition into series operation at ifw or customer production.

ifw Manfred Otte GmbH, Pyhrnstraße 73, 4563 Micheldorf, AUSTRIA, tel.: +43-7582-62556, fax: +43-7582-62556-195, e-mail: office@ifw.at
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